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TES Client Feedback Policy
TES Client Feedback Policy
- The Everyday Skin Pte Ltd (TES) can be contacted at +65 8954 9277, or by email at hello@theeverydayskin.com.sg
- Customer complaints will be addressed as soon as possible, within a reasonable time frame and will be resolved in the timeframe of no more than 21 days.
- The average time taken to initially respond to a complaint is 3 working days, and 21 working days to resolve a complaint.
- If a customer is not satisfied with the proposed resolution, we would advise the customer to contact CASE Mediation Centre at +65 6277 5100. The CASE Mediation Centre is located at 170 Ghim Moh Road #05-01 Ulu Pandan Community Building, Singapore 279621.