TES Stress Free Environment Policy

As part of service guarantee, customers may request an exchange for a different therapist (subject to availability) within the first 15 minutes of their session and the session will end at the same scheduled time.
We serve both male & female customers.
It is our policy not to engage in selling activities or any form of selling tactics strictly during treatments and in the treatment rooms.
We contact our customers via mobile phone or email.
We are committed to ensuring all customers’ data are kept strictly private per the Personal Data Protection Act and our PDPC policy. All customers’ particulars are solely for the purpose of completing sales transactions. We will always seek an acknowledgement of consent from our customers in the event we wish to utilise the information given to us for our marketing purposes.
Therapists are strictly prohibited from bringing their mobile phones, video/image capturing devices into the treatment rooms during treatment, unless required by nature of treatment (e. before and after images for a facial treatment). TES will obtain the customer’s consent for the use of their images for any advertising purposes.
We are committed to our therapist being formally trained to meet training standards in accordance with prevailing CAT 1 massage licence requirements stipulated by the Licensing Authority.
We are committed to have monthly briefings are held to remind staff not to make any unethical promises to customers, which are not part of the Company’s advertising and promotion package. Any staff found guilty of making unrealistic/unethical promises will be given a stern warning and appropriate disciplinary measures will be taken.